Civic Logistics — Property clearances. Handled.

Terms

Terms and conditions

The terms that apply to using our website and booking a Civic Logistics service.

About these terms

These terms apply to your use of https://civiclogistics.co.uk and to services provided by Civic Logistics Ltd. Please read them before you book. Nothing in these terms affects your statutory rights.

Using this website

Sending a price request through this website is not a booking and does not commit you or us to any work. It allows us to review your details and send you a written price.

Garage Reset — what is included

  • The Standard Single Garage Reset covers one standard single garage, carried out by a two-person crew. It does not include unlimited contents or labour.
  • You can ask us to remove unwanted eligible contents for lawful disposal or recycling, keep and organise belongings in the garage, or move belongings elsewhere on the same property where they are reasonably accessible and safely manageable by the standard crew.
  • Off-site storage is not part of the package. It needs a separate quotation and depends on availability.
  • Some additional items carry a small charge per item for removal. Only the categories shown in the form are priced automatically, up to the combined limit shown. Anything else is priced by Civic individually.
  • Not every type of waste can be accepted. Restricted, hazardous, unusual or uncertain items are checked by Civic first and may be excluded or need specialist handling.
  • Items that two people cannot safely manage are checked by Civic. If extra help is needed, we will tell you and agree any change in price with you first.
  • A reservation holds a preferred date for a limited time while we check details with you. It is not a confirmed booking.

Prices and VAT

  • The Standard Single Garage Reset is £499.
  • Double garages and non-standard jobs are priced individually after a manual assessment.
  • Extra items or services are only charged if they appear on your written price.
  • Civic Logistics Ltd is not currently VAT-registered. Our prices, including £499, are the total amount payable and VAT is not added.

Quotes

Our prices are based on the information and photographs you provide. If what we find on the day is materially different, we will explain and agree any change with you before doing extra work. We will never add charges without your express agreement. If a change cannot be agreed, we will explain your options, including cancellation.

Booking and payment

A booking is confirmed only once you have accepted the final written price and your payment has been received. Payments are processed securely by Stripe; we do not store your full card number.

Cancellations and refunds

You can cancel free of charge at any time before you pay. If you need to cancel after paying, contact us at adam@civiclogistics.co.uk or on 0121 562 1795 as soon as possible. We will refund what you paid, less any reasonable costs we have already incurred. Under the Consumer Contracts Regulations you normally have 14 days from booking to cancel; if you ask us to carry out the work within that period, you may have to pay for any service already provided. This does not affect your statutory rights.

Your responsibilities

  • Give us accurate information and photographs about the job.
  • Make sure you own the items or have permission to have them moved or removed.
  • Provide safe, clear access to the garage or property at the agreed time.
  • Tell us about any hazardous or restricted items before the job.
  • Remove or point out anything valuable or personal that you want to keep.

Our liability

We will carry out our services with reasonable care and skill. Our total liability to you is limited to the amount you paid for the job. This does not limit or exclude liability that cannot legally be limited or excluded, including for death or personal injury caused by negligence, or for fraud.

Complaints

If you are unhappy with any part of our service, please email adam@civiclogistics.co.uk or call 0121 562 1795. We will aim to resolve your complaint quickly and fairly.

Governing law

These terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales.

Company details

Civic Logistics Ltd is a company registered in England and Wales, company number 16030965. Registered office address: available on request via adam@civiclogistics.co.uk. Website: https://civiclogistics.co.uk. Phone: 0121 562 1795.

Last updated: 3 November 2026